Venue Operations Manager Opportunity

Date: 13-Oct-2023

The Ipswich Turf Club has a fantastic opportunity for a Venue Operations Manager who has a passion to deliver consistently exceptional guest and patron experiences to become part of our team. The club not only hosts almost weekly thoroughbred horse racing meetings (~45 per year) and the time-honoured Ipswich Cup annually, it also home to the recently opened Ipswich Events & Entertainment Centre function spaces and The Barn Family Restaurant.

This role will be responsible for delivery of all functions and events that are tailored to the Ipswich Turf Club and Ipswich Events & Entertainment Centre operation. This is a full-time position, and the successful candidate will need to be available to work within a roster which will include evenings, weekends, public holidays and major events.

Duties include but are not limited to:

Working with relevant stakeholders (both internal and external) to deliver successful events, functions and race days across the site.
Project managing major events with a detailed plan to deliver strong financial outcomes.
Coordinating or delegating tasks before, during and after the event, to ensure smooth operation, thorough task completion and post-event analysis.
Contributing innovative ideas on how best to target groups through events and functions, and delivery of such events.
Provide strong leadership and guidance to the entire staff, ensuring a positive and productive work environment including training and upskilling.
Maintaining adequate staffing levels through responsible rostering and wage control.
Review, approve and manage financial transactions, such as quotes, invoices and payroll
Managing Food, Beverage, and other business contractors.
Racing operations services including on course TAB system and Official Price services.
Complying with all liquor regulations and food safety requirements, as well as workplace health and safety legislation and Company policies and procedures.
Liaising with Office of Liquor and Gaming Regulation.

What we are looking for:

To be successful in your application you will need to possess the following knowledge, skills and attributes:

Minimum 3 years experience in an Operations/Venue Manager or similar position within a large events and functions environment.
RMLV certified with an Approved Managers Licence or willing to acquire accreditation.
TAB operation of oncourse and/or venue model experience highly regarded.
Be a leader and effective communicator.
Have a strong operations background in the events and functions field.
High attention to detail is a must.
Ability to lead by example with a strong focus on customer service and venue experience.
Be systems and process driven with a good understanding of project management, consistency, compliance and administration.
Excellent personal presentation.
Availability to work a rotating roster including weekends and public holidays.
Experience with POS management and function booking software.
Qualification/s in hospitality, business or a related field would be very beneficial in the role.
Microsoft Office suite and computer skills essential.
C Class licence and reliable transport.
Full working rights to work in Australia.